Term and Conditions

Term and Conditions


These General Conditions of Sale governed by the Consumer Code (Legislative Decree No. 206/2005 and subsequent amendments) and by the rules on electronic commerce (Legislative Decree No. 70/2003 and subsequent amendments), are valid exclusively for distance sales concluded via the web of the products shown on the domain https://www.gretalfoodproducts.com/ hereinafter referred to as the “site” between the company GI.VA. S.R.L. hereinafter referred to as “GI.VA. S.R.L. ” with registered office in Str. Tanucci, 13 Caserta (IT) and any natural person, legal person and / or sole proprietorship hereinafter “Customer”.

These conditions may be subject to changes and the date of publication of the same on the site is equivalent to the date of entry into force.

1) Pre-contractual information

Before proceeding with the purchase, the Customer declares to be informed about: characteristics and technical specifications of the product, price, VAT, other taxes, payment conditions, delivery costs, shipping times, conditions for the right of withdrawal, applicable law and competent court. The customer is required to accurately enter true and complete data when ordering. The customer guarantees that he is of legal age (18 years) and that he has the legal capacity to enter into binding contracts.

2) Customer data

The personal data communicated for the payment will be processed by GI.VA. S.R.L. to follow up on the order request and invoicing and will be communicated directly to the electronic payment system used by GI.VA. S.R.L .. The GI.VA. S.R.L. will send the order confirmation to the customer via e-mail.

3) Prices

The prices of GI.VA. S.R.L. they are meant excluding VAT and CONAI included (separated in the invoice) and refer to purchases made on the site. The prices shown may undergo variations without notice due to unexpected fluctuations in the cost of raw materials and production costs.

4)  Payment conditions

GI.VA. S.R.L. accepts the following payment methods:

– by bank transfer in advance.

– by Visa, CartaSμ, MasterCard and American Express credit card directly from the site

– with PayPal directly from the site

Everything is guaranteed thanks to the acquirer bank’s security protocols For customers with a consolidated business relationship, other conditions may be agreed. All orders are subject to acceptance by the management of GI.VA. S.R.L. Srl.

MyBank immediate transfer
It allows you to securely make an online transfer directly from your bank’s home banking service. MyBank creates a direct online connection between your bank account and our bank, avoiding requesting and storing personal data. Your digital identity and sensitive data are always protected. Once you have chosen this payment option, select or type the name of your bank and you will be automatically redirected to the online banking to access with your usual codes. You will see a fully pre-filled bank transfer that you can approve with one click and you will immediately receive confirmation of the transaction. Thanks to MyBank, online transactions take place in real time compared to traditional bank transfers where you have to wait 24/48 hours for the credit confirmation. For more information: https://mybank.eu

5)  Delivery times and Shipping

In general, all orders will be delivered within 72/96 hours from the order confirmation and upon payment received.

In the event that some products ordered are not immediately available, you will be contacted by our customer service to find alternatives or arrange deferred deliveries.

Delivery times are those specified in the purchase order confirmation and may vary based on the destination, type of product, amount and volume of the goods.

GI.VA. S.R.L. will not be responsible for delays caused by the incorrect communication of addresses and other information necessary to deliver the products and by force majeure GI.VA. S.R.L. will entrust the delivery of the products to specialized carriers and affiliated with GI.VA. S.R.L. Upon delivery of the Products to the Customer by the carrier responsible for their transport, the Customer must check, in the presence of the carrier, that:

  1. a) the quantity and type of Products ordered corresponds to what is indicated in the transport document;
  2. b) the packaging used for transport is intact, not damaged or otherwise altered, even only in the closing materials.
  3. c) the quantity and type of Products delivered correspond to what was ordered.

In the event that the package shows evident signs of tampering or alteration, the Customer must notify GI.VA. S.R.L. by e-mail to info@gretalfoodproducts.com within the following 24 hours. For each order placed on the site, GI.VA. S.R.L. will issue an invoice for the goods shipped and will be sent by e-mail.

6)  Right of withdrawal and refund

GI.VA. S.R.L. recognizes the buyer the right of withdrawal.

You can exercise this right within 14 days of receipt of the goods by sending a communication via e-mail to info@gretalfoodproducts.com

By indicating the invoice number in the email.

GI.VA. S.R.L. will be at your disposal to agree on the methods of return, refund or replacement.

The return shipping costs are the responsibility of the buyer.

GI.VA. S.R.L. will proceed with the refund immediately after checking the integrity of the goods.

Any refund and cancellation will be made on the same vehicle used at the time of booking.

The ordering of products made at the explicit request of the buyer and customized products cannot be considered “mail order” pursuant to the law governing off-premises sales and therefore does not fall within the scope of that law. This excludes the right of withdrawal.

7)  Customer support.

For any request for assistance, GI.VA. S.R.L. can be contacted by phone at 0039.3296198292 00359.899159470 (Monday to Friday from 9:00 to 18:00) or by e-mail at info@gretalfoodproducts.com.

8) Contents of the Site and intellectual property rights

The contents of the Site such as, by way of example, images, photographs, documents, drawings, figures, logos and any other material published on the Site are protected by copyright and any other intellectual property right of GI.VA. S.R.L. and other rights holders. The reproduction, modification, duplication, copying or in any case exploitation of the images and contents of the Site is prohibited unless previously authorized in writing by GI.VA. S.R.L .. Any use of the contents of the Site for commercial and / or advertising purposes is also prohibited.

9) Jurisdiction

The General Conditions are governed by Italian law and, in the event of a dispute, the only competent court is that of Caserta.

10)  Treatment of personal data.

Customer data are processed by GI.VA. S.R.L. in accordance with the provisions of the legislation on the protection of personal data, everything is visible in the Privacy section on the Site.