Terms and conditions
All orders you place on the following websites: www.gretalfoodproducts.com, owned by GRETAL FOOD by GIOBBIO ANGELO, will be subject to acceptance in accordance with the following Terms and Conditions.
The contract between GRETAL FOOD and the customer is considered concluded with the confirmation of the order. The acceptance of the order is considered silent, unless otherwise indicated by the customer by e-mail or in other written form. By making a purchase, the customer declares to have read and understood the information provided in the terms and conditions as well as to fully accept all the general conditions of purchase and payment.
For countries outside the European community and in particular Canada, the United States (US) the United Arab Emirates, Turkey, the United Kingdom (UK) Asia, Australia, Estonia, Finland, Latvia, Lithuania, Portugal, Sweden and Switzerland the shipping costs will be added after the purchase, the shipping costs will be calculated later with the assistance of Gretal Food Products specialized personnel. Please note, the advice is to always have a minimum purchase of 4 kilos to amortize shipping costs.
Terms of purchase
Use this link to track your orders: Orders
The customer guarantees that he is of legal age (18 years) and that he has the legal capacity to enter into binding contracts.
The customer can purchase the products viewed online on the following sites www.gretalfoodproducts.com, as described in the product catalog. GRETAL FOOD guarantees that the products delivered will be the same as those indicated and described on the site and compliance with all the rules regarding the storage of the goods until delivery to the place indicated in the order. For all products sold it is the responsibility of the manufacturer. The manufacturer is also responsible for the correctness and completeness of the information on the packaging in the case of packaged goods. The images on this site are provided to the Customer to facilitate the recognition of the products, due to changes in the packaging by the manufacturer, the photos may not exactly reflect the outward appearance of the delivered product.
The indications on ingredients and allergens of the products may vary due to changes made by the manufacturers that could temporarily cause variations between the information on the site and those reported on the products that are delivered. We therefore invite you to check the information on the product label or packaging (if any) before consuming or using it.
After each purchase, the customer will receive a confirmation e-mail from GRETAL FOOD to the e-mail address provided by the customer during the purchase procedures. The customer is required to verify the correctness of the data provided and to confirm the shipment and to communicate any corrections immediately, according to the methods described in this document.
In case of non-acceptance of a purchase order, GRETAL FOOD will immediately notify the customer to the e-mail provided by the customer during the purchase procedures. To cancel the order after shipment it is necessary to collect the package and then ask to exercise the withdrawal, see procedure below.
Shipping and payments during Covid-19
Covid-19 Delivery Information:
In this period of health emergency – Covid-19 – you will have heard of national restrictions with decrees or laws that inevitably affect the delivery of food,
therefore in this period delivery times may be delayed compared to our standard times.
In countries there may be restrictions on postal codes in which case the package will remain in storage with the courier and you will receive an email notification.
We apologize for the inconvenience.
GRETAL FOOD guarantees that the products delivered will be the same as those indicated and described on the site and compliance with all the rules regarding the storage of the goods until delivery to the place indicated in the order. The images on this site are provided to the Customer to facilitate the recognition of the products, due to changes in the packaging by the manufacturer, the photos may not exactly reflect the outward appearance of the delivered product.
As required by current regulations, customers enjoy the GRETAL FOOD satisfaction or reimbursement guarantee with the possibility of returning the purchased products within 14 days of receipt, except in the case of products which by their nature cannot be returned.
Return and refund
For the delivery of the goods You have the right to withdraw from this contract within 14 days without giving any reasons. The withdrawal period expires after 14 days from the day on which you, or a third party other than the carrier and indicated by you, acquires physical possession of the last good. To exercise the right of withdrawal it is necessary to inform us of GRETAL FOOD PRODUCTS EOOD. di GIOBBIO ANGELO, Via 1 N.Gabrovski, 5000 Veliko Tarnovo – Bulgaria Telephone number +359 899159470, E-mail address: info@gretalfoodproducts.com of your decision to withdraw from this contract with a clear statement (e.g. letter send cancellation period has expired.
Effects of cancellation
If you cancel this agreement, we will refund all payments received by you, including delivery costs (with the exception of additional costs resulting from choosing a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any case no later than 14 days from the day on which we were informed of your decision to withdraw from this contract. We will make the refund using the same payment method you used for the initial transaction, unless you have expressly agreed otherwise; in any case, you will not have to incur any compensation as a consequence of this reimbursement. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the first time.
To cancel the order after shipment it is necessary to collect the package and then ask to exercise the withdrawal
You will have to return the goods to us or deliver them to us, without undue delay and in any case no later than 14 days from the day on which you notified us of your withdrawal from this contract. The deadline is met if you return the goods before the deadline of 14 days has expired. You will have to bear the direct cost of returning the goods. The user is only responsible for any decrease in the value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.
For services
You have the right to withdraw from this contract within 14 days without giving any reasons. The withdrawal period expires after 14 days from the day of the conclusion of the contract. To exercise the right of withdrawal, you must inform us of Gretal Food Products Eood. of Giobbio Angelo Str. 1 N.Gabrovski Veliko Tarnovo 5000 (BG) of your decision to withdraw from this contract by a clear statement (for example a letter sent by post, or e-mail). You can use the attached model withdrawal form, but it is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send the communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
Effects of cancellation
If you cancel this agreement, we will refund all payments received by you, including delivery costs (with the exception of additional costs resulting from choosing a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any case no later than 14 days from the day on which we were informed of your decision to withdraw from this contract. We will make the refund using the same payment method you used for the initial transaction, unless you have expressly agreed otherwise; in any case, you will not have to incur any compensation as a consequence of this reimbursement. If you have requested to start providing the services during the withdrawal period, you will have to pay us an amount proportional to what has been performed until you have notified us of your termination from this contract, with respect to the full coverage of the contract.
For digital content
You have the right to withdraw from this contract within 14 days without giving any reasons. The withdrawal period expires after 14 days from the day of the conclusion of the contract. To exercise the right of withdrawal, you must inform us of Gretal Food Products Eood. di Giobbio Angelo Via 1.N.Gabroskvi Veliko Tarnovo 5000 (BG), Email address: info@gretalfoodproducts.com of your decision to withdraw from this contract by a clear statement (for example a letter sent by post, or e- mail). You can use the attached model withdrawal form, but it is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send the communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
Effects of cancellation
If you cancel this agreement, we will refund all payments received by you, including delivery costs (with the exception of additional costs resulting from choosing a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any case no later than 14 days from the day on which we were informed of your decision to withdraw from this contract. We will make the refund using the same payment method you used for the initial transaction, unless you have expressly agreed otherwise; in any case, you will not have to incur any compensation as a consequence of this reimbursement.
I will return the goods received to you at my expense and care, after receiving the withdrawal authorization number, in the manner deemed appropriate and in accordance with the General Conditions of Sale and the relevant legislation, the product :
Description …………………………………………. … amount ……. price paid ……….
Description …………………………………………. … amount ……. price paid ……….
So I invite you to give me back the sum of € ……….
More greetings
Signature
————————————————– ————————————————– ————-
For any further notification relating to complaints, the customer can use the following e-mail address: info@gretalfoodproducts.com
The right of withdrawal does not exist for the following contracts:
Contracts for the supply of goods made to the consumer’s specification or clearly personalized.
Contracts for the supply of goods that risk deteriorating or expiring rapidly.
Contracts for the supply of sealed goods which cannot be returned for hygienic or health protection reasons and were opened after delivery.
Contracts for the supply of goods which, after delivery, by their nature, are inseparably mixed with other objects.
Contracts for the supply of sealed audio or video recordings or sealed computer software that have been opened after delivery.
Contracts for the supply of alcoholic beverages, the price of which was agreed upon at the time of the conclusion of the sales contract, the delivery of which can only take place after 30 days and the actual value of which depends on market fluctuations which cannot be controlled by the trader.
Contracts for the supply of sealed audio or video recordings or sealed computer software that have been opened after delivery.
Contracts for the supply of a newspaper, periodical or magazine with the exception of subscription contracts for the supply of such publications.
Payment option
All the most popular types of payments are supported on the gretalfoodproducts.com website, after the purchase you will be redirected to Vivawallet.
Credit card immediately after payment, the total amount of the purchase will be charged to the customer. Verified by Vivawallet security protocols.
Advance Bank Transfer via Procredit Bank Bulgaria.
Vivawallet is an electronic authorization solution that enables secure digital payments and identity authentication via the consumer’s online banking portal or mobile application.
Banking security is at the heart of VivaWallet. Vivawallet creates a direct link between a customer’s online bank account and the online business bank, eliminating the need to collect and store personal data. The customer’s identity and confidential data are protected. Immediate payment authorization reduces the risk of fraud and chargeback. With Vivawallet, trust in online transactions increases. For more details: visit the Vivawallet.com website
In the event that the customer decides to cancel the order or Gretal food decides not to accept the order, the re-credit procedure will take place immediately. The timing of the re-credit belongs to the selected payment method and to the banking system. In any case, gretal food can be held responsible for any delay in re-credit
Gretal Food reserves the right to ask the customer for any additional information deemed relevant to identify the holder of the bank account, credit card or paypal account used for payment. Gretal food has the right to cancel the order if the customer decides not to provide Gretal food with the additional information requested.
GRETAL FOOD cannot be held responsible for any fraudulent use of the customer’s credit card data used to purchase the items www.gretalfoodproducts.com
Delivery costs and procedures
EXTRA EU SHIPPING: Please note that for all shipments to non-EU countries the recipient is required to pay TAXES and any customs duties if applicable in their country.
Follow this link to use delivery costs efficiently: Shipping and Payments
GRETAL FOOD accepts purchase orders from any country except for limitations imposed by national and international laws. All deliveries are made by express courier and the costs, which depend on the weight and / or size and / or value of the items and the country of destination, are indicated in.
Customers should check the following:
- The number of items delivered must be the same as that shown on the transport form;
- The delivery package must be intact and well preserved.
In the event that the number of packages delivered does not correspond to that indicated on the transport form and / or in the event of damage caused by the delivery, the customer is required to immediately notify the express courier clearly specifying the reason. Once the customer has signed the transport form without reporting any damage or problem in relation to the package received to the courier, the customer no longer has the right to request any refund in relation to the package received. Any potential problem with parcels received must be reported within 7 days following the procedures specified in this document.
In the event that the express courier is unable to deliver the items to the customer, the express courier will keep the items for 5 working days in its warehouse. After 5 working days the items will be sent to our warehouse in Veliko Tarnovo. To receive the delivery, the customer will have to pay the delivery cost again.
To get your Italian food in the UK:
From 1 January, the payment of duties may also be required in the United Kingdom.
An EORI number is required to move goods between Great Britain (England, Scotland and Wales) or the Isle of Man and other countries. … If you don’t have an EORI, you may experience increased costs and delays. For example, if HM Revenue and Customs (HMRC) is unable to clear your goods, you may have to pay warehousing fees.
EORI number: what it is and how to get or check one:
EORI stands for Economic Operator Registration and Identification.
In the UK, an EORI number is assigned in the customs entry and clearance declaration process for import and export shipments en route to or from the EU and countries outside the EU.
Get an EORI number
immediately by e-mail
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Complaint and dispute resolution.
Any dispute must be sent to Gretal Food products at the following email info@gretalfoodproducts.com, otherwise pursuant to European Union Regulation no. 524/2013, the Consumer can exercise the right to appeal to the European Conciliation Body, as an alternative to the ordinary judge.
Consumers residing in Europe are informed that the European Commission has set up an online platform that provides an alternative dispute resolution tool.
This tool can be used by the European Consumer to settle out of court any dispute relating to contracts for the sale of goods and services entered into and / or from the network.
Consequently, if you are a consumer established in Europe, you can use this platform to resolve any dispute arising from the online contract entered into on this site.
The European ODR platform is available at the following link: https://webgate.ec.europa.eu/odr
Jurisdiction
The contract between Gretal Food Products and the customer is concluded in Bulgaria Veliko Tarnovo 5000 (BG) and is governed by Bulgarian law.
